The Home believes that if a service user wishes to make a complaint
or register a concern they should find it easy to do so. It is the Home’s
policy to welcome comments or complaints and look upon them as an opportunity to learn, adapt, improve and provide better
services. The Home believes that, where possible, complaints are best dealt
with on a local level between the complainant and the Home. If you have an issue, please speak one of the trained nurses or write to either Mike Cooper or Judy Dennis. Either Manager will ensure that the matter is fully investigated and that you
are informed in writing of the outcome. Any complaint received will be
investigated within ten working days. Full confidentiality will be observed
and the complainant protected from any kind of retribution. An advocate
may be brought in if required. If the need arises, an interpreter will
be made available.
If you are
not satisfied with the reply or actions taken, or your complaint concerns the Managers please contact the Registered Person,
Mr Seamus Halton, who will speak to you personally. A further investigation
will be undertaken and you will be advised of the outcome within fifteen working days.
Contact Points:
Managers:
Dr M Cooper
& Mrs Judy Dennis – Orchard Lodge
Tel: (01525)
211059
Fax: (01525)
210585
Email:
Orchardlodgenh@aol.com
Registered
Person:
Mr Seamus
Halton
Halton Associates
The Close
Nursing Home
Burcot
Nr Abingdon
Oxon OX14
3DP
Tel: (01865)
407343
However, you
may wish to refer your complaint to the Commission for Social Care Inspection.
The local Commission for Social Care Inspection is at:
Commission
for Social Care Inspection
Bedford Office
Clifton House
Goldington Road
Bedford
MK40 3NF
Tel: (01234)
220860
